Support
Need a hand with xoxkn.it studio? You are in the right place.
Webinars
Live sessions with Donatella, showing xoxkn.it studio on screen. Bring your questions β there is a question panel and we answer as we go. Every session is recorded.
Pick the sessions you want below and leave your email address β we will send you a link to confirm. Places are limited: if a session is already full we will send you the recording instead.
Frequently asked questions
Getting started
How do I subscribe?
Register on the web and set up your two-week free trial with a credit card. Cancel any time in the first two weeks and you won't be charged. Or subscribe in the app. Stuck? Write to support@xoxkn.it and a real person will answer.
When will I be charged for my Studio trial subscription?
Not when you start. When you complete a web subscription you will see a payment form showing that today's charge is β¬0.00. We charge for the first time when the two weeks end, unless you cancel before then. On Google Play you may see a small temporary charge or hold while your card is checked β it is reversed automatically, and it is not a payment.
Where can I use the app?
On the web, on iPhone and iPad, and on Android phone and tablet; your designs always stay in sync.
Where can I subscribe to Studio?
On the web is quickest β register, and your trial starts straight away. You can also subscribe inside the app on your phone or tablet, wherever you downloaded it.
What happens at the end of my subscription?
As long as your card on file is valid, we simply charge you at the end of your subscription period for another year. If we can't process your payment with your existing payment details, we will notify you so you can update them. If you don't renew, your designs won't be lost β we will save them for you for a year after your subscription ends, and you can reach them any time by subscribing again. After a year, we delete your designs and close your account.
I subscribed, but Studio isn't for me. How do I cancel?
Choose Settings, then Manage subscription, and choose Cancel. If you are on a trial, you won't be charged. If your trial has ended, you keep access through the end of your subscription period.
If I subscribe now, will I be able to upgrade to Pro later?
Yes. When Pro subscriptions open, you'll be able to upgrade easily.
support@xoxkn.it If you already have an account
Get in touch
Write to us at support@xoxkn.it and tell us what you were doing when things went wrong. A screenshot helps enormously. We answer in English, Italian and French.
If you already have an account
You can open a support request from inside the app β go to Settings, then Support β and follow the conversation there. Everything you send stays attached to your account, so you do not have to explain it twice.
Your subscription
Subscriptions bought on the App Store or Google Play are managed by the store itself, including cancellation and refunds. On the web, you can manage yours from Settings. If a charge looks wrong, write to us β we would rather hear about it than not.
Your designs and your data
Your designs are yours. They are never deleted because a subscription ended, and you can ask us to export or remove your account and its data at any time.
Terms and privacy
Our terms of service and privacy policy are linked in the footer of every page, and from Settings inside the app.